Cooper Auto Body has been associated with Lowell Volk and his staff for the past 14 years. We’ve always been pleased with the efforts and results that they have provided for our company. With their broad knowledge of our industry and the needs of our employees, they are outstanding when there are questions to be answered and take control when problems arise. I believe any business would be impressed with the integrity and service that Volk Insurance provides. There is no doubt that our company will continue to use Volk Insurance Benefits as our insurance broker for many years to come.
We have worked with Volk Insurance Benefits since 1992. They have provided us services in health insurance and long term disability for multiple states. Lowell is very knowledgeable of the insurance industry and helped us set up our HSA accounts. We feel comfortable calling Volk Insurance Benefits with any questions they may have knowledge about. We highly recommend them for your source of health and disability benefits.
This is a letter of recommendation for an excellent consultant at Volk Insurance Benefits, Melanie Herman. The annual ritual of procuring health insurance for my family is met with dread, procrastination and negativity. Melanie kindly assists me through the complexities of various providers and their policies with professionalism, competency and thoroughness. Every contact made with her has been met with a sincere willingness to help our family with the best product to meet our needs. To do this, she consistently demonstrates the highest level of communication and her knowledge of the health insurance field is extensive. She is extremely helpful and professional, and I would highly recommend Melanie as she is a rarity in the health insurance industry.
Along with many other folks I found the ACA related health care websites a bit intimidating. Jennifer Brooks of Volk Insurance Benefits helped me to quickly and easily navigate the sites and the plan options. In addition, when I encountered issues with my account, Jennifer diligently worked to help resolve my problems. Most importantly, during two open enrollments, I was quite ill and was very physically weak and challenged. Jennifer was quite understanding and very patient with me and helped me navigate the system. For this reason, and the aforementioned items, I have recommended her as a health care broker to a few of my personal friends and contacts.
I really appreciate your assistance in helping to untangle the insurance options for myself and my family! It was so confusing, trying to figure out the best choice for 3 of us as a result of my retirement (COBRA vs. the health exchange for myself and my about-to-turn-26-years-old daughter), and my husband going on Medicare (supplement vs. replacement plan). Your advice and suggestions made it so much easier for us to make the decision. You even helped our daughter sign up for the health exchange plan at “the last minute” during the weekend. I realize that you only made a “commission” on the plan that my daughter switched to, so in effect, you advised 2 of us for free. We so appreciate your time with this, and hopefully we can send business your way in the future. I will be again shopping for insurance in 18 months after my COBRA coverage runs out and I will absolutely seek your assistance then. You went above and beyond to help us out and we really appreciate you.
Thank you so much!
We turned to Melanie when we were investigating whether my wife could leave her job and the insurance it provided. We had done some research about health insurance on our own, and we were pretty sure we couldn’t afford it. But my wife was really wanting to leave her current situation, so it was in desperation and in anticipation of bad news that we contacted Melanie. We had Skype calls with Melanie, and we were impressed with her down-to-earth attitude, her competence, and her genuine concern for our situation. She did extra work and research on our behalf and explained everything clearly. She was personable and funny, and we very much enjoyed working with her. Over those first months, we had new questions and concerns come up, so we would shoot off panicked e-mails to Melanie, and she was always there to talk us down and hold our hands through whatever situation we were in. Melanie is terrific!
Thanks for the email, we sure do appreciate working with a brokerage that is so closely connected with the community. With everything else being so corporate, it is refreshing to know that Volk Insurance Benefits is dedicated to remaining family owned and operated.