We turned to Melanie when we were investigating whether my wife could leave her job and the insurance it provided. We had done some research about health insurance on our own, and we were pretty sure we couldn’t afford it. But my wife was really wanting to leave her current situation, so it was in desperation and in anticipation of bad news that we contacted Melanie. We had Skype calls with Melanie, and we were impressed with her down-to-earth attitude, her competence, and her genuine concern for our situation. She did extra work and research on our behalf and explained everything clearly. She was personable and funny, and we very much enjoyed working with her. Over those first months, we had new questions and concerns come up, so we would shoot off panicked e-mails to Melanie, and she was always there to talk us down and hold our hands through whatever situation we were in. Melanie is terrific!